Help

• How long does it take to get my order?
• Do you ship internationally?
• Do you ship orders everyday?
• Do you ship to Po Boxes or Military (APO/FPO) addresses?
• Do you ship orders COD?
• Can I pick up an order at the shipper location (Federal Express location)?
• What does the outside of the shipping package say?
• Is there a fee for a change of address after an order has been shipped?

How long does it take to get my order?

If your application for a prescription is accepted without the need for follow up questions, you will then have a number of shipping options to select from. Generally we offer 1-2 day shipping, but people are encouraged to choose next day shipping. Our pharmacy prefers to have all medications in and out of transit as quickly as possible.


Do you ship internationally?

We ship Internationally. Shipments on international orders can be sent from either a US pharmacy or one located in Europe. There is an extra fee associated with all international orders. For a list of countries that we ship to, click here.


Do you ship orders everyday?

Our pharmacy ships orders Monday ?Friday between 9 am and 5pm. If you place an order on the weekend or after 2pm on Friday it will not be processed until the following Monday.


Do you ship to Po Boxes or Military (APO/FPO) addresses?

Yes, we can ship to both. To ship to Po boxes we can use either Airborn Express or USPS Express Mail. To ship to an APO/AFO address we have to ship USPS priority mail, and the signature is obtained using a postal service domestic return receipt.


Do you ship orders COD?

No, we do not ship orders COD.


Can I pick up an order at the shipper location (Federal Express location)?

You may pick up your order at FedEX and Airborn locations. You must specify this when placing your order.


What does the outside of the shipping package say?

We use FedEX "Express" or USPS "Priority Mail" large envelopes. The outside of all the domestic orders are discreetly labeled with no mention of "Pharmacy" or "Drugs". International orders require customs documentation with every package. Larger orders may be shipped in plastic bubble wrap packages.


Is there a fee for a change of address after an order has been shipped?

Yes. Any change of address after shipment will incur a $10.00 fee.


Privacy and Security

• Is my personal medical information kept private?
• How safe is ordering medication online?

Is my personal medical information kept private?

Your personal information is secured by an SSL (Secure Socket Layer) and the highest level encryption available to us. That information is then entered into a database that only the physician reviewing you case can access. Basic customer service information such as your name address and phone number will be viewable by our customer service representatives if it becomes necessary to answer your questions.


How safe is ordering medication online?

Ordering medication online is as safe as ordering it from your local pharmacy. The only difference is that you save money and you don? have to go down to the pharmacy and pick it up.