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If you have questions regarding any of ApexRx’s products, policies or procedures, you may find answers in the convenient FAQ that appears below. Ordering and shipping policies, and much more, are outlined in a list of popular questions asked by ApexRx customers. If you do not find your answers, please call one of our friendly customer-service representatives at 1-800-716-8440.
Rest assured that when you purchase from ApexRx.com you are dealing with a Utah-licensed facilitator that contracts with a state-licensed physician and pharmacy in Utah. We offer only FDA-approved, brand-name medications through a secure network. ApexRx operates pursuant to Utah State Law 58-83 and R156-83 and has been licensed by the Utah Division of Occupational and Professional Licensing to facilitate the prescribing of specific medications using an online consultation process. The following medications have been approved to be offered online thru 58-83 and R156-83: Viagra®, Cialis®, Levitra® and Propecia®.
Medications acquired by questionable web sites outside the U.S., is prohibited by law. Since the start of the internet and in many circumstances medications have been manufactured with laws specific to Countries that don't follow standards of the Food and Drug Administration. You can never be too careful with parties that offer promises that are they may not be obligated to keep. Sometimes when prices and products are too good to be true, in most cases consumers are met with disappointment and frustration due to the medication efficacy. These medications are often described by foreign web sites as the "generic" version of U.S. name-brand medications (such as Viagra), but they are considered by the FDA to be illegal for consumption in the U.S.
Absolutely. Your personal information is protected by an SSL (Secure Socket Layer) and the highest level of encryption available to us. We do not sell, or share, your personal information with third parties for any reason, unless required to do so by law.
Online consultations utilize the Internet to improve patient access to physician care. The patient does not receive a traditional physical exam by the physician, but rather completes our secure online questionnaire to communicate with the physician. For your safety, however, we do recommend that you have received a recent physical exam in order to consider your request for medication.
In developing this new Internet medium for the delivery of healthcare services, our organization is committed to meeting and exceeding current regulations. ApexRx's contracted Utah-licensed Pharmacy fills prescriptions for all our customers. We also contract with a highly qualified, Utah-licensed physician to provide you with the highest standards of medical care.
ApexRx's contracted Utah licensed Pharmacy only dispenses brand name medications, so you can be assured you are receiving the same manufactured brand available in major Pharmacies.
Every FDA-approved medication manufactured has to have a lot number. By law, every pharmacy must include the lot number with every prescription. You will find a lot number on the pill bottle or pill card (packaging). You may contact the manufacturer with this number to verify when and where the product was manufactured, and also to verify the expiration date, which is listed on all of our dispensed medication. Customers may also contact us at 1-800-990-9681 - ext 450, if they have questions for our prescribing practitioner.
Be wary of companies not based in the U.S., as you may receive "non-genuine" pills that foreign companies say are the "generic" version of FDA-approved brand-name drugs. These foreign "generic" versions of brand-name FDA-approved drugs are actually illegal for consumption in the U.S. and contain unknown ingredients that may not only be ineffective, but also hazardous to your health.
ApexRx's contracted Utah-licensed Pharmacy dispenses only those prescription medications approved by the Utah Online Prescribing, Dispensing, and Facilitation Licensing Act, §58-83-306. Of those approved medications, ApexRx's contracted Utah-licensed Pharmacy dispenses Finasteride (Propecia), Sildenafil Citrate (Viagra), Tadalafil (Cialis), and Vardenafil Hydrochlorid (Levitra).
Yes, we do require a prescription to order our medications. We offer two options for our valued customers:
1. If you do not have a prescription, we would be pleased to refer you to physicians that are capable of reviewing your medical questions and history and determining if you qualify for a prescription based on your health profile. There is no extra charge for this service.
2. If you already have a valid prescription for this product, complete the online medical questions, then please fax 480-505-5727 or scan and e-mail your prescription to us.
Secure Medical uses IDology’s ExpectID® age and address verification service to identify the valid age and current address from our online and toll-free customers. ExpectID® uses its patent-pending process to access thousands of data sources that contain billions of public records to return an ID validation. This service is specifically designed to validate and protect your identity while maintaining consumer privacy when processing transactions. As part of Secure Medical’s online customer validation process, we also make contact with prospective patients by phone to ensure the validity of an online order.
A Utah-licensed physician will review the information you have submitted and either approve or decline your request. If the physician requires additional information, our customer service representatives will arrange communication between the doctor and you. If the prescription is approved, the physician will write it and send it to the pharmacy, where it will be filled by a Utah-licensed pharmacist and shipped to you via FedEx or the U.S. Postal Service. Your package will include a copy of your prescription, a receipt, as well as documentation with the usage, dose and precautionary information for your medication. You will also receive contact information for the pharmacy in the case you have any questions after you receive your medication.
You may transfer your prescription to another pharmacy at any time, however there will be a fee associated with the transfer request. We also want to remind you that prescriptions written by physicians associated with this website do not include refill availability at other pharmacies. However, reorder requests for the same medication on this website undergo an additional review by a prescribing physician at no additional charge.
No, our contracted physician and pharmacy does not charge any additional fees. There is no consultation fee, or processing fee, or any other type of fee. You will be billed only for the cost of medication(s) and shipping. You can be certain – there will never be any hidden charges on our website.
As mentioned above, there are no fees for anything other than the cost of medication(s) and shipping. All customers are considered to be members of our website and customers can take advantage of periodic specials, as well as quick and easy reordering. You will never have to pay a monthly or yearly membership fee.
Our customers receive their medications promptly because of our corporate standard: ship all orders within 24 hours of receipt if approved. However, orders placed before 3 p.m. MST are generally processed and shipped the same day, unless the physician requires more information from the patient. This could include: wrong address, missing apartment #, wrong postal codes, etc. Also, any additional communication between patient and doctor or pharmacist (regarding health and medical follow-up), or conditions beyond our control, could extend the time needed to process/ship an order. Same-day service is our goal; however it is not a guarantee.
If you order online before 3 p.m. MST, and you want your order to arrive the next day, please call our customer-service department immediately after you place your order online. We confirm all online orders via phone, and your direct call to us will help expedite the processing and shipment of your medication.
At the time of your order, you may select overnight, 2-day, or priority shipping (typically 3-5 days). Please note that express shipping is calculated from the time the order is picked up by the carrier – not from the time the order is placed with us. Please remember that carriers consider Sundays and holidays as non-business days, so they will not make pick-ups or deliveries on those days.
Yes. Your order can be sent to a Post Office Box or military (APO/FPO) address. All orders shipped to a PO Box will be shipped through U.S. Postal Service Priority Mail (typical 3-to-5-day delivery within the U.S.).
In order for us to ship to an APO/FPO address, you must select U.S. Postal Service Military Mail. Signatures for these shipping methods are obtained using a postal service domestic return receipt. Please remember that, due to the contents of the package, we require an adult signature at the time all shipments arrive.
For shipments to military addresses, domestic packages typically arrive in 3 to 7 days.
Yes. If you cannot sign for the package when it arrives at your home or business, you may opt to have FedEx ship the package to one of their FedEx shipping locations, where you can pick it up. The patient must sign for the package to receive it from the FedEx facility. Our customer-service team can help you locate a FedEx shipping location, or you can type in your zip code at www.FedEx.com to find a location. Be sure to select a “Hold-At” facility or a Fed Ex Office/Fed Ex Kinkos location. Fed Ex will hold a package for up to 7 days at a pick-up location.
Yes. All packaged medication requires an adult signature, so an adult must be available to sign at the time of delivery.
Yes, your privacy is important to us. Our packaging does not refer to the contents of the shipment, and you will not find an invoice or packing slip on the outside of the package.
You may cancel your order before it is shipped by calling 1-800-716-8440. If it has not yet shipped, we will cancel your order. You cannot cancel an order once it has shipped.
Order tracking numbers will be provided for all shipments. To track a shipped order, please go to Fedex or USPS and enter your tracking number. For more specific information, call our customer service department at 1-800-716-8440 or if you chose Fed Ex as your carrier, visit the carrier’s website and enter the tracking number there.
If you decide to ship via the United States Postal Service (USPS), they will leave a notice, in your mail box or attached to your door, with instructions for where to pick up your package. USPS will hold these packages for up to 14 business days. You may also contact USPS at any time at 1-800-275-8777 to locate your item.
If you decide to ship via FedEx, please note that FedEx will make 3 separate delivery attempts for you. This provides you with more opportunities to receive your package. If you are unable to receive your package, you may contact FedEx at any time with your tracking number at 1-800-463-3339 to find out where your package can be picked up.
Unless there is a pharmacy error in dispensing the prescription medication, the pharmacy is unable to accept returns or issue refunds for any prescription medication. Please call us at 1-800-716-8440 if you have questions regarding this policy.
Yes. There is a $10 re-route fee for all changes of address once an order has shipped. Please note that only FedEx packages can be re-routed. U.S. Postal Service packages cannot be re-routed and we must wait until they are returned to us before we can reship to the correct address.
We accept Visa, MasterCard and American Express credit cards, as well as Western Union and money orders. Ordering is completely secure. See our Privacy and Security Policy for more details. More information about Western Union and money orders is included below.
If you would like to make your payment using Western Union's Quick Collect, download the instructions below to find out how to do so:
If you choose to pay with a money order, you can mail it to the address below:
ApexRx.com (c/o – Secure Medical)
1155 W. Rio Salado Pkwy, Suite #201
Tempe, AZ 85281
Be sure to include the following on your money order:
Your username is the email address that you provided when you opened your account with us. If you know your username/email address, then follow these simple steps: Locate the account log-in box that appears on every page of this website. Near that box you will see the words “Forgot Password.” Click on that link. When you get to the next page, enter your username/email address. If you enter the correct email address, we will promptly send your password to that email address.
If you are unsure which email address you provided when you opened your account, please call our customer service department during business hours to receive a temporary/new password.
